Terms of service

1.2 Customer

Refers to the person or the company to whom this information is addressed.

1.3 Webshop/website

Refers to www.kelswhoelse.be.

1.4 Order

Refers to the purchase of one or more products on our webshop by a customer.

2. Delivery
2.1 General

The delivery takes 1 to 7 working days, depending on the location and the circumstances after the shipping confirmation. Be aware that delivery might take longer due to local holidays, vacations, strikes or other events. In no case is Kels Who Else responsible for the delay. If this might happen, we try to inform our customers through email or another channel.  

2.2 Delivery Options

The shipping cost will automatically be calculated at checkout. We ship to:

BELGIUM (NL)

De opties van levering onderscheiden wij in 2 gebieden:

1° Gemeentes met de postcode: 9100, 9111, 9112:

• De bestelling wordt persoonlijk afgeleverd op een afgesproken moment. De kost van deze leveringsoptie is altijd €2, ongeacht de bestelling.
• De bestelling kan afgehaald worden in ons afhaalpunt: Kleemstraat 17 9111 Belsele. Wanneer u voor deze optie kiest, zullen we via mail of telefoon een afhaalmoment afspreken. Deze optie is gratis.

2° Alle gemeentes in België, behalve 9100, 9111 en 9112:

• De bestelling wordt bezorgd door Bpost. Wanneer u voor deze optie kiest, zal u een email ontvangen wanneer uw order verzonden is. Wenskaarten worden verzonden via briefpost (zonder tracking). 
• De bestelling kan afgehaald worden in ons afhaalpunt: Kleemstraat 17 9111 Belsele. Wanneer u voor deze optie kiest, zullen we via mail of telefoon een afhaalmoment afspreken. Deze optie is gratis.

THE NETHERLANDS (NL)

Alle bestellingen naar Nederland worden verzonden via POST NL. Alle producten behalve gift cards en post cards worden in pakket met track & trace verzonden. Gift- en post cards worden verzonden via briefpost (exclusief tracking). Je bestelling wordt binnen 1 tot 4 werkdagen geleverd na het ontvangen van de verzendbevestiging. 

LUXEMBOURG

All of our orders will be shipped from Belgium with POST NL. Shipping cost will automatically be calculated at checkout. Orders to Luxembourg will be delivered between 1 to 4 working days. All products will be shipped with tracking, accept for gift cards and post cards, they will be shipped through letter post (no tracking). 

FRANCE - GERMANY - UK/IRELAND - ITALY - SPAIN - SWEDEN - AUSTRIA

All of our orders will be shipped from Belgium with POST NL. Shipping cost will automatically be calculated at checkout. Orders will be delivered between 1 to 7 working days. All products will be shipped with tracking, accept for gift cards and post cards, they will be shipped through letter post (no tracking). 

UNITED STATES OF AMERICA

All of our orders will be shipped from Belgium with BPost. Shipping cost will automatically be calculated at checkout. Delivery time depends on local delivery service.. All products will be shipped with tracking, accept for gift cards and post cards, they will be shipped through letter post (no tracking). 

3. Payments

All payments that you fulfill on Kels Who Else are secured. There are no taxes in our prices and they will not be added at checkout. The price of the product as mentioned is the complete prices excl. shipping costs. These will be calculated at checkout.

3.1 Payment options

We accept:

• Bancontact
• Maestro
• Mastercard
• Visa

4. Damage

Kels Who Else is not responsible for any damages during transport. When you have any doubts regarding internal mistakes, you can always contact us at contact@kelswhoelse.be and then we can see what the possibilities are together to fix it. We at Kels Who Else find it very important that our products are in good and correct state.